We are continuing to work around the clock to feed the nation in these challenging times.
Many of you have written to me in the past 24 hours to tell me that you like the idea of priority shopping for NHS workers and for elderly and disabled customers, but that these should be at different times.
We have therefore decided to allow NHS and social care workers to shop in our supermarkets for half an hour before they open each day. So anyone with NHS ID will be able to shop from 07.30-08.00 every day from Monday to Saturday. We’re delighted to be able to offer priority shopping to all the hard-working NHS staff across the country who are working so hard to keep us all safe and well.
In addition to this, every Monday, Wednesday and Friday, all our supermarkets will dedicate 08.00-09.00 to serving elderly customers, disabled customers and carers.
Many of you have also asked me about priority online delivery slots for elderly, disabled and vulnerable customers.
We have been able to identify a number of customers as elderly and vulnerable based on the information they have given us previously. These details would include date of birth and if you have ever used our vulnerable customer helpline. For all of these customers, we will email you today (Sunday) with information on when slots will become available.
If you do not receive an email and you consider yourself to be vulnerable, please visit our Groceries Online website on Monday for information on how to contact us. We are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts.
Thank you to everyone who has taken the time to get in touch with me and share your feedback – it’s because of you that we are making these changes and we will continue to listen, learn and adapt during this uncertain time.
Best wishes



Need any help?

Visit our Help Centre or call
our Customer Care Team on
0800 328 1700

Forgotten your login?

If you’ve forgotten your password and
would like us to send you a reminder,
click here


Coordinator Tina Langmead


01797 252366

The news we are all reading about and seeing on our televisions can be a little scary and worrying.  There is a chance we will be required to stay in our homes in a nationwide effort to slow the spread of the virus. The elderly and most vulnerable are already being advised to do this if they haven’t already started.

Some of our neighbours live alone and some do not have access to the internet.  We don’t want anyone to feel like they are on their own.  We are getting in touch with you now to establish lines of communication between us, so we can support each other as required. Community support is going to be crucial in the coming weeks. We have a responsibility to everyone in our village community and to look out for everyone.

Tina Langmead is acting as coordinator for a team of people (volunteers from our village) who will be able to pop to the shops, pick up medication, take your dog for a walk etc. or just be a there for a friendly phone call. If you need anything, please contact Tina in the first instance on the contact details at the top of this letter.

This service is available now, so if you feel you might be at high risk and are worried about getting shopping in, etc, please contact Tina for support and do not feel embarrassed about doing so. Full name, address, telephone number(s) email address if you have one, tell us if you are unwell & self-isolating or staying indoors due to govt. advice. Tell us how many other people are in your household and their situation(s).Contact details for a close family member could also be helpful.

Please avoid direct contact between helpers & those receiving assistance, items should be left on doorsteps at pre-arranged times. Do not handover any money until you have had confirmation from the Council as to whom is helping you and they have identified themselves(s). You will each have a pre-arranged safe word. Never give anyone your bank details, bank card(s) chequebook or PIN number(s)

If you are already looking after the needs of someone self-isolating then please let us know as we may be advised of their needs by someone else, we can then update records accordingly.

Volunteers have already come forward and we are compiling a list of helpers but we need more neighbours to join the team of people to help with everyday things like dog walking, picking up prescriptions, collect shopping or just being on the end of the phone for a chat. The more of us there are, the easier it will be. If you are happy to do this, please ensure Tina has your email address and/or contact number.

Pet care  Many volunteers have offered to walk dogs so please contact Tina for help.

Badgers Oak vets are planning to stay open even if they have to do consultations over the phone and deliver pet medicine.

Channons Country Store have offered to help with local deliveries of pet food/goods 01797 224232

Local Businesses need our support at this time in order to survive.

The Rose and Crown are offering a take away service 01797 252161

Jempsons are offering to deliver to those who cannot get into store. 01797 230134

Wills Bakery are offering a delivery service for the elderly. 01797 253635

Charlie and Nick’s Real Foods will deliver their pork and lamb products to residents. 07841826915

Sophie and James Bull do lamb burgers etc

Milk and More do doorstep deliveries in this area you just need to set up an online account.

Thank you, stay safe.


Jempsons Stores – Coronavirus – UPDATE

With the current concerns about Coronavirus and the rapidly changing situation, I am writing to assure you that we are putting into place contingency plans in order to minimise any risks and continue to provide the service you would expect from the company

Naturally, the well-being of our staff and duty of care to our customers is of the utmost importance to Jempsons, and as much as reasonably possible we will continue to keep our stores and cafes open, unless advised otherwise by the government. 

At the current time, whilst experiencing serious upsurge in demand for certain products, we are not encountering any major stock unavailability with the exception of Hand Sanitiser. Stock is delivered to all stores on a daily basis and whilst some products are limited to us we have (to date 14.03.2020) been able to satisfy demand.  

We have a robust plan for getting stock to stores over the next few weeks when the pandemic is expected to peak.  

Contingency Planning 

Self Isolation

If any family/persons has to self-isolate we will deliver goods in the communities in which we trade. To date, we do not have a shortage of colleagues working in the stores, however this could change in the coming days, and at this point we may have to seek help.   Our focus has to be to ensure the stores remain full of stock and replenished. I trust we can rely on your assistance in this respect.  

Jempsons Foundation

Finally, the company does have a charitable arm and it would be my pleasure to put forward any particular needy cases in your parishes who are in need of assistance at this difficult time. I would be grateful if you could advise us of any such cases that you are aware of, e.g. those who are unable to work or not eligible for any government assistance etc


Thank you for your understanding and I hope that we can work together at this time for the good of the community which we serve

Kind regards to all, 


Stephen Jempson

Managing Director

Jemspons Ltd

Tel 01797 230 214


We will be carrying out drainage repairs on Main Street, Beckley, approximately 200m east of the junction with Rectory Lane on 17 January. Works will be carried out under two way traffic lights, between 9:30am and 3pm.

If you require any further information, please do not hesitate to contact.

Kind regards

East Sussex Highways
Tel: 0345 60 80 193 | Email: