Latest update

As you are aware the Coronavirus (COVID-19) outbreak, presents a significant challenge for the entire world. While agencies across the district including ourselves have planned extensively for these events there is no planning that can account for the fast moving unprecedented nature of this situation.

Officers are dedicated to ensure Rother District Council can continue providing essential services to our residents.

With many officers self-isolating, working from home and since the closure of schools also juggling child care we are not operating under ‘business as usual’.

To protect our most vulnerable residents and ensure delivery of the most essential services our Heads of Service are working with their teams to prioritise key areas of work. Other service areas such as planning and planning enforcement are essential but are likely to see some delay as we prioritise our efforts in dealing with this pandemic.

Household Waste Recycling Sites

All 10 household waste and recycling centres managed by East Sussex are now closed until further notice.

We have already seen residents asking what they can do with their extra waste. Large amounts of additional waste that they would have taken to these sites would undoubtedly cause disruption if they were to present to the normal collection service; so wherever possible it is best if residents can put aside any additional waste and take it to their nearest household waste recycling centre once it reopens. This will allow us to continue collecting household waste without disruption.

Understandably, there may be some delay in responding to non-urgent enquiries while we navigate these difficult circumstances.

Service Disruption 

Garden waste collections
Today we saw some disruption to garden waste collections due to contractor’s staff absence in relation to the Coronavirus outbreak. We have communicated directly with the residents affected via our garden waste MyAlerts.

It is possible these staff absences will continue for the rest of the week, so we are preparing to suspend all garden waste collections in order to prioritise essential rubbish collections. In this event we will communicate with all garden waste customers and post a service disruption message on our website.

Unfortunately, this is unavoidable in these unprecedented situation, our main aim is to ensure we can continue with waste collections at this difficult time.

Town Hall reception 
From this evening we will be closing the Town Hall reception until further notice. This is to protect our staff and members of the public. We will still be able to deal with urgent face to face enquiries related to homelessness and benefits, where it is not possible for it to be dealt with over the phone or online.

An intercom system will be fitted as soon as possible and signage placed on the town hall doors to notify residents and encourage them to phone or go on line wherever possible.

Parks and open spaces
Following the Prime Ministers update last night (23 March) all play parks and outdoor sports facilities including skate parks and tennis courts in the district will be closed until further notice.

We will be placing signage at all locations to state that it is closed and further signage in open spaces to encourage users to follow the Govt social distancing guidelines.

We will over coming days place signage offering this guidance on entrances to our beaches.

Car parks
Yesterday we closed the car parks at Camber to discourage use. With all non-essential staff now working from home and residents only travelling where necessary we have taken the decision to cease parking charges in our other car parks. The machines will be covered, and signage installed to notify anyone looking to use the car parks. This will also reduce the potential for transmission of germs with multiple people using the machines and allow us to divert these workers to other essential duties.

COVID – 19 pandemic

The Council will endeavour to respond to your request as soon as possible but we ask you to appreciate that our priority in terms of resources, finances or people, might be diverted away from usual compliance or information work during this extraordinary pandemic period. This understandably may result in the Council not being able to respond to you as quickly as we would like to.